Frequently Asked Questions

Q. Does HypeClub Guarantee Authenticity?
A. Yes! Every item from HypeClub is 100% Verified Authentic & Brand New Guaranteed! Our team meticulously vets our exclusive Verified Sellers - including Cookies N' Kicks - ensuring that all items are listed by the most reputable Sneaker Shops and High-Volume Bulk Sellers (min. $100k/annual marketplace sneaker sales).

Q. Does HypeClub have a physical store?
A. In April, our first physical store / drop-off store is opening in Soho, NYC

Q. What type of payment methods does HypeClub accept?
A. We accept all major Credit / Debit Cards, PayPal, & PayPal Pay Later. PayPal Processes all Payments.

Q. Why did my order not process successfully?
A. There can be a few reasons as to why an order does not process successfully, however, majority of the time it is due to entering the incorrect address or card info.

Q. Can I cancel my order?
A. No - All Orders Are Final. No Cancellations, Returns, Exchanges or Modifications. Your Verified Seller is paid out at time of purchase.

Q. Does HypeClub ship internationally?
A. Yes, we ship worldwide with UPS.

Q. Which shipping service does HypeClub use?
A. Orders are shipped via UPS.

Q. When will I receive my order?
A. HypeClub has the fastest average delivery time of only 2 days. Delivery can take 1-4 days via UPS Ground depending on the shipping distance between you and your Verified Seller.

Q. When will I receive tracking info?
A. Tracking info will be automatically emailed the same day as your order is placed.

Q. When will my Order ship?
A. All Orders Placed Before 5pm ET Ship Same Day.
Orders placed after 5pm ET are Shipped Next Day by 11am ET.

Q. Why has my tracking info not updated?
A. UPS Tracking can take 24 hours to update.

Q. On Instagram how can I have my order featured on @HypeClubApp?
A. HypeClub reposts on our Instagram Story all story posts of orders that include @HypeClubApp. We greatly appreciate the support - and we guarantee you'll gain followers from us reposting your latest cop from HypeClub :)